Privacy Policy

At DisputePal.bot, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide using our website and services.



Information We Collect

Personal Identification Information

This includes your email address and any other contact information you provide.



Claim Details

We will ask you to provide details about your small claim, such as a summary of what’s happened, what you want the person or business to do about it and how much money you want - like the cost of repair or a replacement and any additional information you choose to provide to support your claim.

How We Use Your Information

The information you provide to DisputePal.bot is used solely to generate your personalised letter before action. We do not sell, rent, or share your personal information with third parties for marketing purposes.



Data Security

We implement reasonable physical, technical, and administrative safeguards to protect the information we collect from unauthorised access, use, or disclosure. However, please be aware that no data transmission or storage method is 100% secure, and we cannot guarantee absolute security.



Analytics and Tracking

DisputePal.bot uses third-party analytics and tracking services to gather information about how our website is used. This helps us improve our services and enhance your overall experience.



Hotjar

We use Hotjar, a technology service that helps us better understand our users' needs and optimise this service and user experience. Hotjar uses cookies and other technologies to collect data on users' behaviour and devices. This includes the device's IP address (processed during your session and stored in a de-identified form), device screen size, device type, browser information, geographic location (country only), and preferred language used to display our website.



By using DisputePal.bot, you consent to these analytics and tracking providers processing data about you in the manner and for the purposes outlined above.



Cookies

Our website uses cookies to enhance your browsing experience and personalise content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.



Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.



Children's Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal information from them.



Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes.



Your Rights

You have the right to access, correct, or delete the personal information we have collected about you. To exercise these rights, don't hesitate to contact us.



Contact Us

If you have any questions or concerns about our Privacy Policy or handling your personal information, please contact us. By using DisputePal.bot, you agree to the terms of this Privacy Policy.

Last updated: 01/04/2024